Monday, March 29, 2021

IMPORTANT Fwd: Metro Paratransit ID card Requirement


Hi important people-

See below for info from Patricia Wiseman at NFTA and please let PAL- Paratransit Access Line riders know: 

starting April 5th (next week) you will need to show your PAL ID card when you take PAL. 

Don’t have a card? See the flyer for how to get one. 

This is part of a change to the new fare cards, which most self advocates who have see demos have said they are looking forward to. The new cards will be re-loadable: if you lose your card, you can cancel and get a new one and you won’t lose any of the rides you have left on it, and no more punching the card- you just tap it to the fare box. See Patricia’s message below for more details: 

Hello Everyone, I hope this email finds you well. 

Metro Paratransit Access Line (PAL) is preparing for the new fare system planned for implementation later this year.

An important change of the new fare card is the requirement for a customer to tap their card on the fare box when boarding. To help our customers prepare for this change, we are enforcing the requirement to have a PAL ID card and show the card to the Bus Operator when boarding the paratransit vehicle. We are asking your help in disseminating information to customers. (Please see attached, the information is also included below).

Before the new fare system is operational, we will notify all customers and distribute new fare cards. In the meantime, customers must have a current card and show the Operator when boarding. Please feel free to distribute this email and the attached flyer. Contact me directly or PAL Customer Service at 716-855-7268, if you have any questions.


Thank you and be well.

Patricia Wiseman







Email a current color photo clearly showing your face to:


Mail a current color photo clearly showing your face to:

Metro-PAL, 181 Ellicott St., Buffalo, New York 14203


Have your photo taken at Customer Service (1st floor) Monday-Friday, 7:00 a.m. - 5:00 p.m., at 181 Ellicott St., Buffalo

PAL ID card will be mailed to the home address on file.

For information, please call (716) 855-7268 or 1-800-662-1220 (TTY) or 711 (relay).

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